Frequently Asked Questions

How long does delivery take and how much does it cost?

Delivery with Tapuz arrives within 2-4 business days anywhere in Israel and costs 30 ₪. Orders over 500 ₪ ship free. Same-day VIP express delivery is available in the Sharon area, and pickup at our Ra'anana store (3 HaBanim St) is always free.

How do I return or exchange an item?

Returns within 14 days for a refund, or exchanges within 30 days. Everything is done online: pick the item, the courier collects the parcel from your home and brings the new pair. Items must be unworn, in their original box.

Which payment methods do you accept?

Credit cards (Visa, Mastercard, American Express), Bit, Apple Pay and Google Pay. Split payment up to 4 interest-free installments. All transactions are PCI-secured.

How do I choose my size?

Our sizes are European, 36 to 41. Every product page shows the exact fit of that model (e.g. "runs small — size up"), based on real customer feedback. Not sure? Message us on WhatsApp.

Where is your store and what are the opening hours?

Our boutique is at 3 HaBanim Street, Ra'anana, Israel. Hours: Sunday-Thursday 10:00-18:00, Friday 10:00-14:00, closed Saturday (Shabbat).

Do you ship internationally?

Yes! Worldwide shipping for a flat 150 ₪ with ShippingToGo. Israeli VAT (18%) is automatically deducted at checkout for international orders.

Where do your shoes come from?

Our shoes are imported directly from Italian workshops — genuine leather, suede and patent. We hand-pick every model ourselves at the manufacturers.

What is the Club Privilège?

Our loyalty program: 5% of every purchase back as credit for your next order, birthday perks and members-only private sales. Free to join on the site.

How can I contact you?

Fastest way: WhatsApp +972 53-708-0835. We reply within minutes during opening hours. The site contact form works too.

The model I wanted is sold out — what now?

On the product page, leave your email to get an automatic alert as soon as your size is back in stock. Some models return within a few weeks.